While we do everything in our side to make your order to reach perfection, sometimes things go wrong. We’re committed to making your experience with C5 Signs (C5 Graphics – Cymbag) so fabulous that you’ll want to come back for more.
Step 1: Let Us Know
If you find there is a problem with your order once it arrives, let us know immediately (within 3 business days of delivery) by calling 832-496-2815 or by filling out our contact form with your order number. You can find your order number on the order confirmation email.
Step 2: The Fix
If the mistake is something we messed up, we’ll get your order reprinted and shipped out to you at no cost and within our standard production time.
If it was a mistake on your end, we cannot refund or return the product, keep on your records your approval drawings for any future request.
Please address your shipment to:
C5 Signs (C5 Graphics – Cymbag)
18703 W Little York
Suite 304
Katy Tx 77449
Any issues that happen after you successfully receive the sign including installation or additional modifications are not covered under our return policy. We’re sorry, but paid design services cannot be refunded.
Returns / Warranty / Refunds
C5 Signs (C5 Graphics – Cymbag) warrants that the products and/or services will be free from defects in material and workmanship and will conform to any specification agreed to by C5 Signs (C5 Graphics – Cymbag) in writing. This warranty shall extend for the notification and return period specified below, and shall apply only to the original Customer and only to those products which upon C5 Signs (C5 Graphics – Cymbag) examination disclose to its satisfaction that the products and/or services in question were in fact defective. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OF USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON C5 Signs PART. THIS WARRANTY SHALL NOT APPLY TO ANY PRODUCT WHICH HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE, ALTERATION, ABUSE or MISUSE, OR THAT HAS BEEN INSTALLED. Since all orders are unique to the Customer, All Sales Are Final. If we verify that we made an error, we will re-print the order, as our sole and exclusive obligation related thereto, and as the Customer’s exclusive remedy. Customer must notify C5 Signs (C5 Graphics – Cymbag) in person, by phone, by Message Center, or by email within 5 business days of Customer’s receipt of the ordered products if there are any defects discovered in the ordered product or the claim will be denied. In order to properly identify any issues with the product, C5 Signs (C5 Graphics – Cymbag) reserves the right to request photos or return of the product for verification. If your package arrives damaged, we suggest first reporting the package as damaged with the delivering driver. Make sure to take photos of the damage to the package as well as the damage to its contents/product. If we are not given proper documentation to file a claim (photos of the product AND package), the claim and reorder will be the Customer’s responsibility and we cannot guarantee that you will be reimbursed for your reprint. This is for the sake of honesty and quality control. C5 Signs (C5 Graphics – Cymbag) will not assume that a product is printed incorrectly based solely on a Customer’s word. Order with upfront payments must be finished in the time according with customer. If job(s) or the order(s) is delayed by the customers for any reason before 30 days C5 Signs (C5 Graphics – Cymbag) can do a partial refund or total refund depending on finished job, processing, designs fees, supplies and other expense regarding the job(s) or order(s). If the job is delayed by the customer for more than 30 days, C5 Signs (C5 Graphics – Cymbag) will charge expenses on supplies, design time, restocking fee, storage or any other expense made. No refund after 60 days, however customer will have full credit at C5 Signs (C5 Graphics – Cymbag). Order delayed by customer after 60 days prices according to the date of the initial delayed order will be avoided, and a new estimate with current prices will have to be made.
Printing Turnaround Time
Printing turnaround time commences from the time we receive your print-ready files, approval for your proof and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time commences from the time we have received your print-ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time commences from the time we receive acceptable print-ready files regardless of when payment was made.
Orders must be paid, print-ready files received, and proofs approved before 6:00 P.M. PST (9:00 P.M. EST) for printing turnaround time to begin the next business day. Please note that there is no production or shipping on Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while Printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery based on the shipping method you selected. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.